Digital Transformation

Customer experience transformation

We create customer experience programs focused on digital engagement and multitouch customer journeys. It allows our clients to stand out in the market competition and stay strong in crisis times thanks to the established digital presence.

Customer service transformation

We help businesses create fast, helpful and proactive digital customer service. This way, it becomes a building block of lasting customer loyalty.

Supply chain transformation

By redesigning supply chains, we help make them faster and more flexible and take associated risks under control. Positive changes are possible throughout supply chain management.

Workforce transformation

We provide digital tools to arm your employees with new abilities and enable more effective ways of working.

Manufacturing transformation

We bring to life the Industry a concept to increase manufacturing productivity and quality. We can fully plan and supervise your transition to a smart factory.

Healthcare transformation

We help healthcare institutions open up new ways to deliver health care remotely, especially valuable in times of social distancing and for patients in distant or rural areas. Also, we apply techs to improve the quality of patient examination, supervision and treatment.

How We Unfold Digital Transformation

01

In-depth investigation of the current business state

  • Get an overall business picture: size, geographical presence, major processes, business model(s), product/service lines, supply chains, finance.
  • Define business areas subject to transformation and study them thoroughly using business process assessment, interviews, problems/goals decomposition, value stream mapping.

02

Digital transformation strategy

  • Set up long-term digital transformation goals.
  • Prioritize goals based on the expected impact and urgency.
  • Plan a sequence of manageable initiatives taken to achieve the goals.
  • Appraise each initiative in terms of cost, time, and manpower requirements.

03

Digital transformation implementation

  • IT infrastructure transformation to reduce costs and enable technology-driven innovation.
  • Implementation of new software aimed to bring the required improvements to business processes.
  • Transformation of existing software solutions to align them with the current business needs, make more maintainable and user-friendly.

04

Risk mitigation

  • Operational complexity to prevent user-unfriendliness in apps or overcomplicated processes hard to adopt.
  • Unresponsiveness or lagging performance of business apps caused by improper architecture.
  • Vulnerabilities in a cybersecurity system.
  • Data leakage or data confidentiality breaches.